Compliance / Medicolegal

Need

Documentation of clinical communication is essential for medico-legal protection and compliance with state regulations. Audits frequently review communication trails for justification of actions or medications.

Problem

Timely, accurate and complete documentation is extremely challenging for time strapped teams in post-acute care.

Solution

Clinical staff, including nurses and RCMs no longer need to document verbal, phone, or text communications. All orders, questions and updates are automatically documented and permanently recorded. One-click push of the communication thread to the EHR further ensures compliance.

Streamlining workflow

Need

Patient to nurse ratios run 4-5 times higher than hospitals, with patient-care needs commonly just as intensive.

Problem

Compounded with staff shortages, clinical teams are hard pressed to deliver the care needed safely and consistently.

Solution

Telshur streamlines nursing and care management workflows, completely eliminating wasted time spent in redundant communication, paperwork management and documentation.

Coding optimization

Need

Reimbursement has contracted and continues to tighten. Ensuring that facilities can optimize diagnosis coding becomes paramount to financial viability.

Problem

New diagnosis and clarification depend on continual provider input which is frequently slow or incomplete.

Solution

Directed and focused channels between admin and providers enables rapid and trackable dialog so questions are not missed, and answers obtained quickly.

Recruitment and retention

Need

Nurse demand has increased nationwide. Nurses have many choices, and competition with other hospitals and SNFs is considerable.

Problem

Unfilled positions impact the bottom line, limiting the ability to take patients and maintain census.

Solution

Professional improvement is a commonly cited factor on how applicants pick between two comparable positions. Telshur’s unique built-in educational system and access to the clinical library can help attract and keep nurses.

Data analytics

Need

Healthcare reimbursement is tightening, and operational requirements are becoming more stringent. All health systems need to continuously evolve to optimize processes, staffing, and use of resources.

Problem

Metrics on how a team function internally and with others are difficult or impossible to capture.

Solution

Telshur’s detailed data analytics and reporting show how teams are functioning. KPI’s including response times, provider engagement, communication frequency/timing, and clinical issue management are tracked analyzed and reported.

Advanced clinical communication

Need

Providers rely heavily on nursing information and assessments, especially in post-acute care where they are frequently not able to be at the bedside.

Problem

Clinical communication is commonly incomplete, resulting in providers making poor decisions or sending the patient to the ED.

Solution

Telshur’s condition specific digital SBARs remove back-and-forth phone calls, and in a single communication enables nurses to deliver complete and accurate information the first time.

Discharge coordination

Need

A successful discharge is an interdisciplinary effort, requiring a coordinated effort by the provider, nurses, care managers and social workers.

Problem

Changes in plan are common and people are left out of the loop. Getting timely provider input such as DME needs and follow up care can be challenging and result in delays.

Solution

A dedicated interdisciplinary discharge channel brings all planning in one location. Everyone can collaboratively work together to address DC needs, obstacles or changes in plans.

Hospital follow-up

Need

Surgical and specialty care follow up is usually needed after hospital stay.

Problem

Unclear or incomplete discharge orders and challenges with out-patient scheduling result in missed appointments and lack of continuity.

Solution

A structured follow up process directs schedulers, tracks appointments and makes sure needed follow-up not only happens but occurs in the time frame needed.

Provider access

Need

Nurses, doctors and clinical team members need to be able to quickly contact each other without wasting time looking up schedules or belatedly realizing they were trying to reach the wrong person.

Problem

No one is on 24/7/365. Team members, especially nurses and providers, continuously rotate due to work schedules and last-minute adjustments or emergencies. Finding the person currently on can be time consuming and is prone to errors.

Solution

Telshur’s team management system enables nurses, doctors and other people involved in a patient’s care to effortlessly connect with the right person at the right time.

24 Hour Access To The Bedside

Need

Advanced care requires 24/7 bidirectional capacity. Both nurses being able to contact providers as well as providers contacting nurses.

Problem

Nurses are usually involved in patient care and very difficult to access by phone. Connection through the front desk is usually only possible during 8-5 work hours, and calls after hours frequently go to a recording.

Solution

Secure, fully embedded paging alerts enable providers to quickly and easily check on patient status, alert nursing about adjustments in medications, or respond to calls.

Transparency and Accountability

Need

The way teams improve is by continuously looking at how they are performing, and when missteps do happen, examining the details of where and when errors occurred.

Problem

Team functioning, including people involved, timing, how decisions were made, and actions performed, are rarely captured. When adverse events occur, corrective measures are hard to implement.

Solution

All communications and actions are tracked, time stamped and easily visible. Leadership can review the details around who, how and when events occurred, and take the actions needed to prevent further problems.

Lab and Radiology Tracking

Need

Labs and radiology are a frequent part of patient care. They are needed to follow course of illness as well as make diagnoses.

Problem

There are many potential points of failure between when a provider decides to order a lab, and when the result becomes available and acted on. Orders can be lost, lab personnel fail to show up or miss the patient, samples misplaced, and reporting delayed or missed.

Solution

Any lab or imaging order generates a follow-up task visible to the entire patient team. A single click reveals all incomplete tasks which can be followed and tracked till completion.

Post-acute operators are being tasked with delivering increasingly complex medical care in addition to rehabilitation and care coordination. All in the setting of shrinking reimbursement, tighter regulations, and a nation-wide staffing crisis.

The problems we solve are complex, but our impact is simple.
- Better outcomes, lower costs -

Compliance / Medicolegal

Streamlining workflow

Coding optimization

Recruitment and retention

Data analytics

Advanced clinical communication

Discharge coordination

Hospital follow-up

Provider access

24 Hour Access To The Bedside

Transparency and Accountability

Lab and Radiology Tracking

Work better, together.

Post-acute operators are being tasked with delivering increasingly complex medical care in addition to rehabilitation and care coordination. All in the setting of shrinking reimbursement, tighter regulations, and a nation-wide staffing crisis.

The problems we solve are complex, but our impact is simple. - Better outcomes, lower costs -

Compliance / Medicolegal

Streamlining workflow

Coding optimization

Recruitment and retention

Data analytics

Advanced clinical communication

Discharge coordination

Hospital follow-up

Provider access

24 Hour Access To The Bedside

Transparency and Accountability

Lab and Radiology Tracking

Work better, together.

The problems we solve are complex, but our impact is simple.
- Better outcomes, lower costs -