Complete and timely information

Need

Providers rely heavily on nursing information and assessments, especially in post-acute care where they are frequently not able to be at the bedside.

Problem

Clinical communication with nursing is commonly incomplete and providers are forced to make decisions with inadequate information.

Solution

Telshur’s condition specific digital SBARs remove back-and-forth phone calls, and in a single communication enables nurses to deliver complete and accurate information the first time.

Connection with bedside nursing

Need

Advanced care requires 24/7 bidirectional capacity. Nurses need to be able to connect with providers and providers need to be able to reach nurses.

Problem

Nurses are usually involved in patient care and very difficult to access by phone. Connection through the front desk is only possible during 8-5 work hours and calls after hours frequently go to a recording.

Solution

Secure, fully embedded alerts enable providers to quickly and easily check on patient status, alert nursing about adjustments in medications, or respond to calls - all with a single click.

Order management

Need

Orders are the backbone of care plans. They need to be easily seen by the team, chronologically viewed and status continually tracked.

Problem

Paper orders are slow and time intensive. Verbal orders are a well-documented source of errors and very difficult to track. Provider order entry is challenging for a number of reasons including, managing detailed EHR specific formatting, and difficulty with on call access.

Solution

Telshur’s order system is fast, trackable and continuity clearly visible. It enables nurses to easily ask questions or request clarifications, and providers to easily respond to them. Additional order verification options enable a “second look” system to further prevent errors.

Nurse practitioner / Physician assistant / Medical doctor / Collaboration

Need

Patients are being discharged from the hospital earlier and are more fragile and medically complex. Advanced medical training with full internships, residencies and often specialization is commonly needed to deliver ongoing care.

Problem

Post-acute care utilizes a high percentage of Nurse Practitioners and Physician Assistants, often with limited backup from medical doctors and specialty care providers.

Solution

Telshur’s collaboration model enables physicians to have easily accessible oversight of ongoing care, and direct channels with mid-level providers to deliver guidance when needed.

Sign Out

Need

Ongoing patient issues commonly last days, requiring input by multiple providers over consecutive day, night and weekend shifts.

Problem

Verbal and written sign-out of active patients, current management and what to watch for is frequently incomplete or does not happen at all.

Solution

Telshur solves this problem in two ways. 1) A running dialog of communication is easily seen so the next person on shift is quickly and effortlessly brought up to speed. 2) A built-in task management system enables team members to easily view outstanding issues, their current state, and if they were completed.

Digital Access Center

Need

Providers often cover multiple facilities especially during evening, nights and weekends. Successful groups need 1) to be easily reached 2) have the ability to create dynamic staffing models 3) be able to seamlessly sign out and co-manage patient care 4) track and report calls.

Problem

Call centers are expensive and response times can be slow. Calls cannot be prioritized and ability to create dynamic staffing models are limited. Documenting details of communications and cross cover activity is time consuming and sign-out to primary teams cumbersome.

Solution

Telshur’s digital access center enables one or more providers to easily communicate with and deliver care to multiple facilities simultaneously. All communications are directly conveyed without loss of information, wait times and without hiring an intermediary. Timing, issues, and actions taken are effortlessly recorded and passed to the primary teams.

Single Source Communication

Need

Complex care requires thoughtful analysis of many points of data without frequent disruptions.

Problem

The provider workday is often chaotic and stressful. A constant barrage of incoming calls, texts, documents, and verbal communications is distracting and gets in the way of delivering high quality care.

Solution

Telshur’s structured single source communication system enables providers to see all patient care issues in one space, prioritize, tag and track them so they can continue to focus on task at hand.

A combination of higher patient complexity and volumes are stressing providers as never seen before. Job dissatisfaction and burn-out are reaching an all-time high.

We solve problems faced by providers every day.

Complete and timely information

Connection with bedside nursing

Order management

Nurse practitioner / Physician assistant / Medical doctor / Collaboration

Sign Out

Digital Access Center

Single Source Communication

Work better, together.